+

We’ve compiled answers to some of the frequently asked questions from customers on vehicle purchase. Our team are also on hand to guide you through the process.

FREQUENTLY ASKED QUESTIONS

You’re eligible if you are a serving diplomat or member of an international organisation who represents their home nation abroad.

This includes:

  • Embassies / Consulates
  • United Nations (Main org, UNESCO, IBRD, World Bank etc.)
  • European Union (commissions, parliament, institutions, agencies etc.)
  • International organisations (NATO, OECD etc.)

You can confirm your status as an envoy of your country using:

  • A diplomatic passport from your home nation’s Foreign Ministry, showing an accreditation from your host country
  • An official passport from the UN or associated organisations
  • European Union (commissions, parliament, institutions, agencies etc.)
  • If appropriate, any special identity document issued by your home nation’s Foreign Ministry or your host country

The Diplomatic Sales Programme is able to supply the full range of Jaguar Land Rover vehicles, subject to regional applicability and availability of After Sales support. All vehicles are built to conform to the regional specifications of the end destination market.

As manufacturer-appointed partners, the Diplomatic Sales programme manages the supply of vehicles to the global Diplomatic & International Organisations community. The programme is set up to configure and supply bespoke vehicles in a multitude of globally-available specifications for its discerning customers. We are also able to supply vehicles more rapidly from our extensive physical stock in Gibraltar (subject to availability of end-market specifications).

We are able to build vehicles to the following Regional Specifications:

  • EUROPE REGION
  • CHINA REGION
  • NORTH AMERICA REGION
  • OVERSEAS REGION

Specifications, optional features and their availability may differ by vehicle specification (model and powertrain), or require the installation of other features in order to be fitted.

The Diplomatic Sales Programme provides clients with ex-stock and bespoke manufacturer-ordered vehicles built to the exact end-country specification. Additionally, we offer a wide range of services:

  • Diplomat Portal with real time order tracking, order amendment facility, ability to upload and retrieve documents and a full logistics tracking facility to your destination of choice
  • Immediate stock availability
  • Global vehicle specifications
  • Dedicated and experienced customer support and advice throughout the customer journey
  • Worldwide shipping
  • Marine Insurance
  • Manufacturers worldwide warranty
  • Local Jaguar Land Rover customer service support

Whilst varying from market to market, port and customs clearance fees, possible additional transportation and vehicle registration costs are borne by the consignee / customer.

Our vehicles are destined for the global markets excluding the United Kingdom and any market where there is no in-territory official Jaguar Land Rover representation. They are fully supported in the country of destination by Jaguar Land Rover, their appointed in-country partners and in full compliance with local regulations.

Should you be unsure of what specification is applicable to your country of posting, please contact our Sales Team for advice.

The pre-delivery inspection (PDI) is an inspection completed by our manufacturer-trained technicians in Gibraltar. This is essential in validating the warranty cover for your vehicle. Additionally, we will check for and carry out any outstanding Service Action Campaigns and/or Recalls prior to releasing the vehicle(s) for onwards delivery to the final destination. These thorough checks and inspections help to ensure that they are operating as they should, prior to validating the warranty.

A full Marine Insurance Policy Cover service is offered as well as an On-Road Policy Cover by our contracted transporters, providing cover for your vehicle(s) whilst in transit - from origin to destination worldwide. The Marine Policy is held with Chaucer Syndicates Limited on behalf of their Lloyd’s Syndicate 1084 and China Re, a leading reinsurer in China, and one of the top 10 reinsurance companies in the world. For further information please refer to our Marine Insurance section under Customer Service.

Once your vehicle arrives at destination, is customs-cleared and registered, our proactive cooperation with the Jaguar Land Rover in-country partner will ensure that they contact you directly to arrange a vehicle health check and customer handover. This second technical check coupled with a thorough and informative handover will ensure that the vehicle performs as it was designed to.

Jaguar Land Rover’s standard manufacturer’s warranty covers 36 months or 100,000km, whichever is the sooner.

Governments can implement PSI programmes to ensure that imports comply with their regulations. In some cases, a pre-shipment inspection can be enforced by a country to mitigate Customs Duty evasion and to certify that price of the vehicle reflects its true price. In different parts of the world customers have the common need for a guarantee that ordered components; materials and equipment align with given specifications. Independent third party companies offering PSI services can help to ensure that equipment, components and documentation conform to contractual requirements. Countries requiring such inspections vary as do the companies who carry them out. Please contact our sales team for further advice upon placing your order.

We invoice in Euros (EUR) and expect payment in the same currency via telegraphic transfer.

In order to facilitate trade worldwide, the International Chamber of Commerce (ICC) published Incoterms, officially recognised as international commercial terms. Globally known, Incoterms provide clarity in foreign trade by illustrating the responsibilities of the buyer and seller. Some Incoterms apply to any modes of transportation; others apply strictly cross water delivery. Each Incoterm highlights which party is responsible for delivery, insurance and any incurred tariffs/costs.

The Jaguar Land Rover Diplomatic Programme usually delivers to end destination on either a Cost Insurance Freight (CIF/CIP) or Cost & Freight (CFR/CPT) basis. Delivery takes places to the customs terminal at final destination (whether in the European Union or Rest of World). Upon request, other Incoterms can be discussed on a case-by-case basis. Regrettably, however, we are unable to offer DDP (Delivered Duty Paid). Under all these incoterms, customs clearance, vehicle registration and payment of import duties/taxes is generally the responsibility of the consignee.

BUILD YOUR OWN

Configure your perfect vehicle.

BROWSE OUR STOCK

Explore our extensive range of vehicles available for immediate delivery.

CONTACT US

Get in touch with our Diplomatic Team.

KEEP ME IN INFORMED

Keep up-to-date with the latest news and offers.